Refund & Cancellation Policy

We appreciate your interest in our travel services. This Refund Policy outlines the terms and conditions related to payments, cancellations, and refunds applicable to all services provided by our company, including hotel reservations, cab rentals, and tour packages. By using our services, you agree to the conditions mentioned below.

1. Hotel Bookings

• Refundable vs Non-Refundable Options:

  • We offer both refundable and non-refundable hotel booking options.

• Non-Refundable Bookings: Once confirmed, no refunds will be issued for cancellations, no-shows, or early check-outs.

• Refundable Bookings: Cancellations or changes may be allowed, subject to hotel policy and applicable fees. Refund eligibility and conditions will be shared at the time of booking if a refundable option is selected.

• Advance Payment Requirement:

  • Hotel bookings must be paid for in full and in advance. Booking confirmations or hotel vouchers will only be issued after payment.

• Changes or Modifications:

  • Requests to modify dates or guest details are subject to hotel policies and availability. Any additional charges due to changes are the customer’s responsibility.

2. Cab Rentals (Local Trips Only)

• We offer local cab rental services on a Post-paid basis only.

  • a) Post-paid Cab Bookings:

    • Customers are required to pay after availing the cab service.

• As the payment is made post-service, no refund policy is applicable under any circumstances.

3. Tour Packages

• Advance Payment Requirement:

  • All custom or pre-designed tour packages must be booked with an advance payment. The required amount may vary based on the package and total cost.

• Non-Refundable Policy:

  • Once the payment is made, the booking is considered non-refundable. This includes cancellations due to personal reasons, changes in travel plans, or inability to provide travel documents.

• Package Inclusions:

  • Please review all package details before confirming. Any additional costs incurred during the tour for add-ons or changes will be borne by the customer.

4. Refundable vs Non-Refundable Bookings

• For selected services (such as hotels), we offer both refundable and non-refundable options.

  • Refundable bookings typically cost more due to the added flexibility.

  • Customers must clearly communicate their preference for refundable options at the time of enquiry or before making payment.

  • If no preference is specified, the booking will be processed as non-refundable by default, and refund requests will not be entertained afterward.

5. Refund Process

• Where applicable, refund requests must be submitted via email or through our customer support channels.

  • Approved refunds will be processed within 7 to 10 business days from the date of cancellation.

  • Refunds will be credited back to the original payment method used at the time of booking.

  • We are not responsible for delays caused by banks, payment gateways, or third-party providers.

6. Third-Party Service Providers

• Many of our services (e.g., hotels) are fulfilled through third-party providers.

  • Their individual policies regarding refunds, cancellations, and changes apply in addition to our own.

  • We are not liable for any delays, cancellations, or refund refusals issued by third-party providers.

7. Policy Modifications

• We reserve the right to update or modify this Refund Policy at any time without prior notice. Customers are advised to review the policy before each booking.

• Contact Us:

  • For any questions or concerns regarding this Refund Policy, please reach out to our support team at:
    📧 contact@vedicmiles.com